Moshi Town, Kilimanjaro, TZ
Mon - Sun : Always Open
+255 687 829 070

Terms & Conditions


Last Updated: [2026]

1. Booking and Payments

1.1. Reservations

A booking is confirmed when you receive written confirmation from the Company. We reserve the right to refuse any booking at our discretion.

1.2. Payment Terms

A deposit of [insert %] is required at the time of booking to secure your reservation. Full payment must be made [insert number of days] days before the departure date.

1.3. Late Payments

If full payment is not received by the specified deadline, we reserve the right to cancel your booking without refund.

2. Cancellation and Refund Policy

2.1. Cancellation by the Customer

If you need to cancel your booking, the following fees apply: - Cancellation [insert number] days before: [insert %] refund. - Less than [insert number] days: no refund.

2.2. Cancellation by the Company

We reserve the right to cancel a tour due to unforeseen circumstances. In such cases, you can reschedule or receive a full refund.

3. Changes to Booking

3.1. Changes by the Customer

If you wish to make changes to your booking, it may be subject to availability and additional fees.

3.2. Changes by the Company

We reserve the right to make minor adjustments to accommodations, transportation, or activities.

4. Travel Insurance

Travel insurance is recommended and should be purchased by the customer. The Company is not liable for costs incurred due to cancellations, medical emergencies, or lost baggage.

5. Passports, Visas, and Health Requirements

5.1. Customer Responsibility

It is the customer’s responsibility to ensure all necessary travel documents are valid.

5.2. Health Precautions

Customers must obtain necessary vaccinations or medical advice for the destination.

6. Liability and Force Majeure

6.1. Company Liability

The Company is not liable for damages arising from the use of our services. Liability is limited to the value of the services booked.

6.2. Force Majeure

We are not responsible for delays due to events beyond our control, such as natural disasters or political unrest.

7. Behavior and Conduct

Customers must behave respectfully and abide by local laws. We reserve the right to terminate services for inappropriate conduct.

8. Use of Services

8.1. Animal Photography, Playgrounds, and Zoo Shopping

The Company is not liable for injuries during activities like animal photography or shopping at zoos.

8.2. Rest House and Wi-Fi

Wi-Fi and rest house accommodations are subject to availability.

9. Complaints and Dispute Resolution

9.1. Complaints

If you have a complaint, notify our guide or representative immediately. Submit complaints in writing within 30 days after the trip.

9.2. Governing Law

This agreement is governed by the laws of [Insert Country] and disputes are subject to the courts of [Insert Location].

10. Privacy Policy

Your personal information will be used solely for booking purposes and will not be shared with third parties unless necessary.

11. Additional Services

11.1. Food & Beverages

Dietary requirements should be communicated in advance, though we cannot guarantee all preferences can be accommodated.

11.2. Car Parking

Car parking is offered at select locations and is subject to availability.

11.3. Guide Services

We provide guides for select tours. The Company is not liable for errors in information provided by guides.

12. Amendments

We reserve the right to update or modify these Terms and Conditions at any time. Please check our website for the latest version.